Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Aquapet Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Aquapet Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Aquapet Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1. All Content included on the Website, unless uploaded by Users, is the property of Aquapet Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual proper rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
   1. retrieve, display and view the Content on a computer screen
   2. download and store the Content in electronic form on a disk (but not on any server or other storage device connected to a network)
   3. print one copy of the Content
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Aquapet Ltd.

Prohibited use

1. You may not use the Website for any of the following purposes:
   1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
   2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
   3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Aquapet Ltd or that of our affiliates.
2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click here: https://www.aquapet.co.uk/privacy.

Availability of the Website and disclaimers

1. Any online facilities, tools, services or information that Aquapet Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Aquapet Ltd is under no obligation to update information on the Website.
2. Whilst Aquapet Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. Aquapet Ltd accepts no liability for any disruption or non-availability of the Website.
4. Aquapet Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
3. To the maximum extent permitted by law, Aquapet Ltd accepts no liability for any of the following:
   1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
   2. loss or corruption of any data, database or software;
   3. any special, indirect or consequential loss or damage.

General

1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Delivery

All orders are dispatched for Free UK Delivery via Royal Mail 48 Tracked.

You can upgrade to faster delivery for £2.99 usually this will be Royal Mail 24 Tracked or DPD next day delivery, not including Sundays, Bank Holidays, Christmas or Easter.

All orders made before 3 PM on a weekday are usually dispatched same-day. Orders made on the weekend are processed on Mondays, or Tuesday if it's a Bank Holiday. We use a range of carriers that provide the excellent service our customers expect. For small items, we use Royal Mail 48 Tracked. This service keeps customers up to date with their delivery via email. For larger items we use DPD or Parcel Force 24 which in most cases are Free Next Day Delivery Tracked, even larger items will be dispatched via pallet delivery and some products with 5 - 7 days delivery. please see the additional information for this service . 

If you spend £75 or more on your order, you qualify for free next business day delivery. This means that once your purchase reaches the minimum amount of £75, we will ship your items at no additional delivery cost, and they will arrive on the next business day after processing. This offer is designed to give you faster delivery without the extra charge, making it even more convenient to shop with us.

Royal Mail, DPD and Parcel Force collect from us daily, and packages go direct to the sorting office or Parcel Force depot to speed-up delivery.

Terms and Conditions for Shipping Frozen Reptile Foods
1. General Terms By purchasing frozen reptile food from our store, you agree to the terms and conditions outlined below. These terms are in place to ensure transparency and understanding regarding the shipping and handling of temperature-sensitive products.

2. Shipping and Delivery We carefully pack all frozen reptile food using insulated materials and cold packs to maintain optimal conditions during transit. Our goal is to ensure the products arrive as frozen as possible.

Shipping Method: We use 24 Tracked shipping to minimize the time your order spends in transit.
Delivery Timing: Orders placed before 3PM will typically be dispatched on the same day and should arrive the next business day. Frozen foods are only despatched Monday to Thursday, to avoid being in transit over the weekend and arriving defrosted.
Delivery Delays: While we make every effort to dispatch and deliver orders promptly, please note that external factors (e.g., carrier delays or extreme weather) may occasionally impact delivery times.
3. Packaging Your frozen reptile food will be shipped in insulated packaging with cold packs to help maintain the correct temperature during transit. However, despite our best efforts, temperature-sensitive items may be affected by factors beyond our control.

4. Risk of Defrosting While we take every precaution to ensure your frozen reptile food arrives in optimal condition, we cannot guarantee that it will remain fully frozen throughout the entire shipping process. We ask customers to be aware of the following:

Risk of Defrosting: Frozen items may partially or fully thaw during shipping, especially if there are unexpected delays.
No Liability for Defrosting: We cannot accept responsibility for products that arrive defrosted due to factors such as shipping delays, high temperatures, or if the package is left unattended.
5.We encourage you to track your order and make arrangements to receive it as soon as it arrives to ensure the best possible condition of your frozen goods.

Receiving the Package: Please ensure someone is available to receive the package at the delivery address. This helps minimize the time the items spend in a non-frozen state.
Storage Upon Arrival: We recommend that you refrigerate or refreeze the items as soon as they are delivered.
6. Refunds and Replacements If you believe there was an issue with the packaging or a problem unrelated to defrosting, please contact us within 24 hours of receiving your order. We will review each case individually.
7. Changes to These Terms We reserve the right to update or modify these terms and conditions as needed. Any changes will be posted on our website, and customers are encouraged to review them before making a purchase.

By placing an order for frozen reptile food, you acknowledge and agree to these terms. If you have any questions or concerns, please feel free to reach out to us at Sales@aquapet.co.uk

Returns, Refunds and Exchanges

Aquapet Ltd details

1. Aquapet Ltd of Unit 2 Kings court, Barwell, Leics, LE9 8NZ operates the Website www.aquapet.co.uk. The registered VAT number is 948424202. Aquapet Ltd Company Registration is 11044648.
2. Registered address: Aquapet Limited, Unit 7, Salisbury House, Wheatfield Way, Hinckley, LE10 1YG

You can contact Aquapet Ltd by email on sales@aquapet.co.uk, or telephone 01455 843400.